Customer Care Enthusiast

Angajator: ING Romania
Domeniu:
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.09.2017
    Scurta descriere a companiei

    ING Romania is part of ING Group, a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments.
    ING Romania was established in 1994 and pioneered the local banking industry, bringing new products and services for local corporates. In 2004, it extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    ING Software Development Center in Bucharest, is a global hub for technology & innovation, developing scalable IT solutions across ING, in areas such as Core Banking, Big Data, Financial Markets etc. Now a key Transformer in the field of technology, ING Software Development Center started as a Profile Center of Excellence, but has rapidly grown into a global hub and the main provider of IT solutions for ING Group. The hub was opened in 2015 and it is currently working with 11 countries.

    Our customers are at the heart of what we do and our purpose is to empower people to stay a step ahead in life and in business.

    Cerinte

    Daca stii despre tine ca:

    Relationezi si comunici foarte bine cu oricine;
    Inveti repede lucruri noi si te adaptezi usor la schimbari;
    Cunosti bine limba engleza si stii sa lucrezi in Word, Excel, Power Point si Outlook;
    Intelegi importanta integritatii si actionezi ca atare;
    Ai studii superioare (finalizate sau in curs de finalizare).

    Vino alaturi de noi. Te asteapta:

    Un departament cu oameni entuziasti si veseli;
    Acces la un pachet complet de informatii despre Banking;
    Mai multe variante de program de lucru: 8, 6 sau 4 ore pe zi.

    Responsabilitati

    Misiunea ta:

    Sa inveti alaturi de noi totul despre comunicare prin gestionarea apelurilor primite din partea clientilor ING, persoane fizice sau juridice.

    Ce facem impreuna?

    Exploram. Nenumarate experiente de invatare, tipologii de clienti, solutii si idei. Totul incepe cu preluarea apelurilor telefonice.
    Exersam. Orice realizare durabila se construieste pas cu pas. Inarmeaza-te cu rabdare si tine minte ca experienta se castiga cu timpul. Te vom ajuta cu ce informatii trebuie sa oferi clientului privind serviciile si produsele ING.
    Indraznim. Oricand poti cere ajutorul. O parere in plus ajuta intotdeauna! Treptat vei avea cele mai bune solutii pentru orice tip de problema.
    Invatam. Seteaza-ti obiective ambitioase si nu renunta la ceea ce iti doresti. Tine minte ca cel mai mare esec poate fi cea mai frumoasa schimbare.

    Alte informatii

    Descopera ING

    ING Bank Romania functioneaza ca o banca universala, servind toate categoriile de clienti prin cele trei divizii specializate: Wholesale Banking, Mid Corporate si Retail Banking.
    Infiintat de oameni cu aspiratii inalte si spirit vizionar, ING continua sa atraga oameni de acelasi calibru: oameni cu initiativa, optimism si deschidere fata de schimbare. Inainte de a fi o banca, suntem o companie care se defineste prin viziunea, valorile si echipa sa. Vino alaturi de noi!
    Noi suntem ING.