ORDER ANALYST WITH RUSSIAN

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

THE PERFECT CANDIDATE

- Fluent in English and Russian
- Experience in Supply Chain/Logistics and in SAP is preferred
- Good verbal & written communication skills
- Good analytical & synthesis skills
- Good working knowledge of MS Office (especially Excel)
- Good Customer relationship capacity

Customer Operational Support:
- Manages Customer relationship through providing daily operational support
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages

Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer’s instructions / procedures
- Sends purchase orders to Customer’s vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
- Ensures that Service Level Agreement is met at individual level
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level

Backlog Order Management:
- Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations
- Provides continuous visibility of the orders / requests backlog situation to the Customer
- Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog

Working schedule: Monday-Friday, 7:00-21:00 (shifts)