Subject Matter Expert

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Subject Matter Expert.

The purpose of this role is to coordinate internal processes for a new set of business partners, in order to make sure that these are working within a smoothly integrated framework.

Requirements:

- First level university degree or equivalent experience; advanced university degree preferred;
- Typically 3-5 years of experience in a data analysis, operational support area;
- Mastery in English language;
- Excellent written and verbal communication and presentations skills;
- Mastery of knowledge and skills with business applications (e.g., MS Office), especially MS Excel.

Responsibilities:

- Execute & coordinate processes: partner compensation, channel data management, financial claims, payments;
- Interact with various internal stakeholders and ensure accurate completion of processes assigned;
- Provide regular status updates on process execution evolution and ensure mitigation plans are in place;
- Resolution of intermediate process issues;
- Execute process steps as defined by process documentation;
- Responsible of the accuracy of process execution & quality checks;
- Develop, implement, and maintain BI (business intelligence) solutions (reporting);
- Defines, implements, measures metrics;
- Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions; identify key facts in an array of data, recognize when pertinent facts are incorrect, missing, or require supplementation or verification, distinguish information that is not pertinent to a decision or solution;
- Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation;
- Focus on results and desired outcomes and how best to achieve them; identify what needs to be done and proactively takes appropriate action; get the job done.

Job Code: 150617ALB