Customer Service Representative - Dutch & Nordics

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Angajator: Arvato Services
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Cluj Napoca
  • Actualizat la: 19.08.2017
    Scurta descriere a companiei

    Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.

    Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.

    Cerinte

    - Native or near native language proficiency in Dutch / Danish / Finnish / Norwegian / Swedish language
    - English proficiency and comprehension
    - Excellent spoken and written communication abilities
    - Customer orientation and problem-solving abilities
    - Demonstrated analytical skills and attention to details
    - Adaptability and capacity to easily find solutions
    - Proactive attitude
    - Team spirit
    - Good PC operating skills and typing speed
    - Availability for working in shifts

    Responsabilitati

    - Client support by means of phone/ email
    - Offering information/ solutions/ counseling to customers regarding the company�s services
    - Promoting the products and services of the company by means of knowledge, attitude, information
    - Documenting all operations in the company�s database, according to the work procedures
    - Compliance with company regulations with regards to Data Protection and Information Security

    Alte informatii

    Our Offer:
    - Attractive salary package
    - Working in a young motivated team
    - Personal and professional development
    - Working environment at international standards

    Only the selected candidates will be contacted for further interviews.

    Thank you!