Team Center Support Specialist

We are supporting you to grow professionally and personally, to achieve your goals and to develop your individual career. Find a new opportunity to contribute with your abilities and ideas and to uncover your potential.

We are looking forward to working with you within Siemens!

Team Center Support Specialist

Location: Cluj-Napoca

Company description:

With 110 years of presence in Romania, Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization.

Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov and Cluj-Napoca is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.

For more information about Siemens, please visit www.siemens.ro and http://www.siemens.com/innovation.

Role Description

Our future colleague will be part of the Teamcenter team to support with the incident management, for Siemens Teamcenter applications.

What are my responsibilities?

• SPoC – Single Point of Contact with solution competence in incident management for Siemens
• System monitoring for different Siemens Teamcenter servers
• Creation, documentation, categorization and processing of all incoming incidents
• Error analysis, incident handling and resolving
• Forwarding unsolved incidents to the correct 2nd level support team
• Status update and informing the customer regarding the incidents and handing over the solutions
• Inform user about ticket status and close the ticket within the system after being solved by the 2nd level support
• Responsibility from creation until completion of the incident

What do I need to qualify for this job?

• Beginner / Mid-Level experience with application administration
• Excellent German and English written and verbal skills, from both business and technical perspectives
• Good communication skills and team player
• Proactive and self-motivated

Language skills:

• German skills
• Very good English skills

What else do I need to know?

Benefits

Siemens is investing in you to ensure your satisfaction, motivation and performance.

• Attractive compensation package and work climate
• Meal tickets
• Yearly bonus system
• Private health and life insurance
• Private pension
• Personal and professional development through trainings and certifications

To apply directly on our career page, please use the following link: www.siemens.ro/cariere