Customer Service Representative — Italian - Brasov
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Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.
Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.
- Native or near native language proficiency in Italian language
- English proficiency and comprehension
- Excellent spoken and written communication abilities
- Customer orientation and problem-solving abilities
- Demonstrated analytical skills and attention to details
- Adaptability and capacity to easily find solutions
- Proactive attitude
- Team spirit
- Good PC operating skills and typing speed
- Availability for working in shifts
- Client support by means of phone/ email/ chat
- Offering information/ solutions/ counseling to customers regarding the company’s services
- Promoting the products and services of the company by means of knowledge, attitude, information
- Documenting all operations in the company’s database, according to the work procedures
- Compliance with company regulations with regards to Data Protection and Information Security
- Attractive salary package
- Working in a young motivated team
- Personal and professional development
- Working environment at international standards
Only the selected candidates will be contacted for further interviews.
The position is available in Brasov.