IT Helpdesk with German
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Connections is a technology consulting, solutions and services firm.
We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.
Toogether with our tech-savvy software engineering experts, with a track record of innovation
and digital business process transformation, we lead our clients through the perfect storm of innovation.
We are looking for someone who?
- Speaks German and English at an advanced level;
- Has team working skills and social skills;
- Is ready to listen and understand clients complaints;
- Is flexible and capable of properly analyzing the problems they encounter;
- Has the capacity to take care of the technical documentation;
- Is willing to develop a career in IT.
What exactly will you do?
- Handle internal customer calls in German & English;
- Take over IT issues and process them in the ticketing system;
- Provide first analysis and solutions for IT issues or forward them to other IT service units;
- Support our users remotely regarding software and hardware problems.