HRO Associate with German

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements:

- Fluent communication skills in English and German (preferably in a business context);
- At least 1 year of previous experience in a BPO/Shared Service environment;
- Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
- Strong understanding of HR specific processes and procedures;
- Exposure to HR tools & technology;
- Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
- Ability to deliver with accuracy and communicate effectively with all levels within the organization;
- High level of attention to detail;
- Effective team player.

Responsibilities:

As an HRO Associate, you will be responsible with the following tasks:

- Performing basic HR transactions to resolve customer requirement;
-Managing basic customer data into HR applications;
- Responding to escalated queries and handle complex ones;
- Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
- Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
- Tracking cases for all inquiries and requests using CRM tool;
- Answering relatively routine process/policy/ procedure questions and providing HR information;
- Maintaining service level agreements – accuracy and on-time delivery;
- Acquiring up-to-date process knowledge through training and self-learning;
- Escalating complex cases to next level as per defined process;
- Working closely with enabler groups like SME and Training to develop knowledge material.

Benefits:

- Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
- Opportunity to work in a young and dynamic environment
- Opportunities to grow in the organization
- Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc)
- Opportunity to develop, learn constantly and build a successful career path
- Access to a variety of training programs (on different topics related to soft skills and hard skills)