HRO Associate with German

Employer: Wipro Ltd.
Domain:
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.06.2017
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    Requirements:

    - Fluent communication skills in English and German (preferably in a business context);
    - At least 1 year of previous experience in a BPO/Shared Service environment;
    - Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
    - Strong understanding of HR specific processes and procedures;
    - Exposure to HR tools & technology;
    - Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
    - Ability to deliver with accuracy and communicate effectively with all levels within the organization;
    - High level of attention to detail;
    - Effective team player.

    Responsibilities


    Responsibilities:

    As an HRO Associate, you will be responsible with the following tasks:

    - Performing basic HR transactions to resolve customer requirement;
    -Managing basic customer data into HR applications;
    - Responding to escalated queries and handle complex ones;
    - Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
    - Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
    - Tracking cases for all inquiries and requests using CRM tool;
    - Answering relatively routine process/policy/ procedure questions and providing HR information;
    - Maintaining service level agreements – accuracy and on-time delivery;
    - Acquiring up-to-date process knowledge through training and self-learning;
    - Escalating complex cases to next level as per defined process;
    - Working closely with enabler groups like SME and Training to develop knowledge material.

    Other info

    Benefits:

    - Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    - Opportunity to work in a young and dynamic environment
    - Opportunities to grow in the organization
    - Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc)
    - Opportunity to develop, learn constantly and build a successful career path
    - Access to a variety of training programs (on different topics related to soft skills and hard skills)