Commercial Partner Support with Russian skills (#3008521)

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

- Advanced English and Russian skills required;
- He/she is responsible to solve HP partners’ requests/tickets, to prepare financial information related to partners, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- Investigates and retrieves the necessary information to solve requests or queries from HP partners, peers or other HP internal teams, using resources, applications and electronic means available to the team, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- Manages end to end the relationship with HP partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution; he/she also informs or agrees with the partner about such solution, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- Manages information about HP partners, in accordance to valid procedures and updates information to the HP account manager, to the partners, peers and to other departments involved in this process, every time there is a change in the system, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- Suggests and delivers HP partners and account managers training via email or available audio virtual means in HP when partners or account managers do not follow the agreed process when sending for resolution their requests or questions, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- Prepares/analyzes reports agreed with the direct manager (for example: performance indicators, quality reports, data investigation or collection within projects in progress, etcetera), within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- To any other request received either via personal email or team’s generic mailbox, the Commercial Partner Support Super User service analyst is responsible to respond and initiate the necessary actions to solve the request, in maximum 5 business days; in case the request is critical as a result of discussing this with the direct manager, he/she has the obligation of solving it in the same day.
- Offers support to peers in training and coaching activities; offers support when it is necessary to take over a peer’s workload; completes peers’ workload and tasks during their vacation, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.
- Is up to date with any information, process, and working procedure change and applies these in the current activity through the way he/she solves the requests or questions, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.

The Commercial Partner Support with Russian is responsible to monitor team workload, identify team's training or knowledge gaps and take action accordingly to bring these to the level of expectations. He is responsible for monthly quality check, to participate in team leaders operational meeting, prepare and conduct skype conferences with business stakeholders in Russian, be the team's subject matter expert for Russia and CIS region