Technical Support with 3 foreign languages

Angajator: Temps
Domeniu:
  • Customer support - Client service
  • Internship
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.08.2017
    Scurta descriere a companiei

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2010 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

    Cerinte

    Have at least 12 months customer service experience working in a similar fast paced environment. Previous contact centre experience is preferred but is not essential.
    Ideally you will be educated to A Level standard, baccalaureate or university entrance standard. Applications from graduates would be particularly welcome.

    Have an advanced level of English and AT LEAST TWO OTHER LANGUAGES from: Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Slovakian, Slovenian, Spanish and Swedish

    Be able to work a fully flexible 24/7 pattern, including nights, weekends and public holidays

    This role involves the use of PC advanced telephony work, and you must be a confident user of both.

    Have an ability to quickly develop a rapport with our customers, emergency services over the phone.

    A drive for excellent customer service.

    The sensitivity and professionalism to effectively manage pressurised situations

    Responsabilitati

    Effectively answer all call types of customer call including emergency and non-emergency calls general enquiries and other patient dependant calls, over a 24/7 period.
    Using the latest technology, you will assist drivers and their passengers through all call types; including routing throughout Europe, performing vehicle diagnostics remotely and even providing emergency assistance.

    Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, professional and patient.

    When an emergency incident occurs you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country.

    Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives. This often involves overcoming barriers in understanding, such as language and cultural differences.

    Keep up to date on operations and systems understanding to enable great customer service.

    Take responsibility for ensuring all documentation is precise and accurate.