Customer Service Representative

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Studii medii finalizate;
Abilitatea de a comunica in mod eficient cu clientii pentru a rezolva orice problema intampinata de acestia;
Competente in operare PC – Windows si pachetul Microsoft Office;
Cunoasterea limbii Engleza la un nivel intermediar spre avansat;
Disponibilitate pentru a lucra in turele de noapte si in weekend-uri.

Oferirea de suport clientilor prin intermediul telefonului sau e-mail-ului;
Preluarea solicitarilor clientilor care sunt legate de procesul de plata;
Furnizarea de solutii pentru problemele clientilor, in vederea satisfacerii cerintelor acestora;
Furnizarea de informatii privind cumpararea si/sau descarcarea software-ului;
Manipularea securizata a informatiilor confidentiale, in conformitate cu normele interne;
Actualizarea bazei de date interne cu informatii critice privitoare la rezolvarea problemelor;
Identificarea ariilor care necesita imbunatatire in cadrul departamentului Customer Service.

Program de lucru: norma de 8 ore/zi; se lucreaza in schimburi (inclusiv in ture de noapte si in weekend);
Salariu: parte fixa, tichete de masa si sporuri de noapte si weekend.