IT Account Administration, Timisoara

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- Strong communication skills (verbal/written);
- Technical background � IT operations;
- Highly organized with attention to detail;
- Strong interpersonal and negotiation skills;
- Good presentation skills;
- Proficiency in English;
- Advanced Excel user;
- Self-motivated, self-driven, responsible;
- Broad experience with account management, customer relationship, business development and IT security basics;
- Experience with IT projects;
- Experience with enterprise technologies;
- 5+ years of overall experience with IT infrastructure management/IT solutions/IT support.
Advantages
- Hands-on experience with configuring enterprise network, voice, desktop and server infrastructure;
- 2nd world language;
- ITIL/PMP certification.

The candidate will be a member of Accenture�s IT organization and as an IT Project Manager will be a subject matter expert in charge of IT infrastructure projects to support Accenture Operations service delivery. The candidate as an IT Account Manager will be a trusted business advisor providing guidance around operations and optimization of an infrastructure and services.
This will involve collaboration with internal and external IT teams and ensuring that the provision of infrastructure and services effectively and efficiently meet business needs. The candidate will have to show understanding of the business strategy by maintaining a long-term relationship between IT and business stakeholders, will have to take ownership of incidents and provide resolutions by working with various IT teams. Daily interaction with business counterparts is expected in order to manage their expectations.
- Manage relationship between Accenture Operations teams and client/internal IT teams;
- Stakeholder management;
- Manage technology infrastructure transition projects;
- Manage escalations;
- Provide account management services to entrusted accounts/contacts;
- Service management and reporting;
- Tech budget � technology cost budgeting, optimization, recovery and variance tracking;
- Support quality program implementations;
- Plan and manage business continuity tests;
- Support external and internal audits.

We offer:
- The ability to use your knowledge of foreign language on a daily basis at work
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game�
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment