Sales Support Analyst - Spanish - Evening Shift
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Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
Skills:
• Good self organization, multi tasking ability, flexibility
• Flexibility to working in shifts
• Quality and efficiency oriented, even under pressure
• Attention to detail, methodical and accurate
• Excellent communication skills
• Excellent Spanish and English skills, particularly writing, consistency, organization and standardization of terms and language.
• Proactive, team player
• Positive and “Can Do” Attitude
• Persistent
• Results oriented
• Good PC knowledge, esp. in Word/Excel
• Problem solving ability
• Professional customer handling
• Business experience: commercial education
Desired Competencies:
• Additional European languages
• Experience in sales environment or legal/contractual background
• Act as knowledge expert in all OMCS end to end processes and systems
• Act as lead on internal processes for upsells
• Act as a bridge between the sales team and various other supporting functions (GSC, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
• Undertake admin responsibilities as required by Management
• Proactively screen deals for roadblocks and track deal progress
• Assist in the escalation of critical deals as required (through various back office functions and processes)
• Integrate with sales team and sales management to gain understanding of business priorities and challenges
• Ensure smooth and efficient booking of deals meeting all cut off dates for bookings
• Support higher value deals and new logo deals if capacity allows
• Maintain accurate and timely records of activity to allow for KPI production
• Communicate activity metrics to sales management
• Undertake other reporting & projects as required
Overall: Supporting the OMCS business in upselling to existing customers, from an end to end processes perspective and providing effective and efficient support to drive OMCS growth globally.
The role of Sales Support Analyst – The analysts role is to enable the smooth and efficient processing and management of upsell transactions as they progress through the stages of the end to end sales process. As a result, the velocity of the OMCS business will significantly improve and Sales will be able to focus more of their energy and effort selling to New Logo customers. In addition the analyst will be expected to manage the booking process, ensuring a smooth transition from sales cycle to delivery.
The Sales Support Analyst will report to the Sales Support Operations Manager and will be monitored and mentored by a highly experienced Senior Support Analyst.
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