Customer Support Executive with English
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-Excellent knowledge of English - both spoken and written - is a must
-Good knowledge of English - both spoken and written - is a BIG plus
-Any other foreign language will be a BIG advantage
-Hard-working and positive
-Excellent communication skills and able to build rapport with the customer
-Experience from a similar call center role is desirable although specific in-house training will be given
-Ability and desire to learn new skills and tasks
-Able to work as part of a team contributing to the group's success
-Listening and problem solving skills
-Detail-oriented, organized, flexible
-Open, adaptable and willing to work in shifts
-Answer calls, live chats and emails
-Research required information using available resources (Company's CRM)
-Manage and resolve client complaints
-Provide clients and prospects with product and service information
-Enter new client information into system and update existing client information
-Process orders, forms and applications
-Identify and escalate priority issues
-Route calls and chats to appropriate resource
-Identify fraudulent transactions and cancel them from further processing
-Ensure confidentiality of all information collected during investigation
-Resolve customer issues within the scope of existing service level agreements
- Motivating position and unique chance for professional development in the local office of a major international company.
- Dynamic, multinational work environment in a young team & young startup branch - free of slow corporate procedures & regulations.
- Opportunities for personal development through training courses.
- Competitive remuneration package based on fixed salary+bonuses+commissions.
- Medical insurance.
- Professional training and ongoing coaching.
If you share our vision and values, send us your application and we will get back to you as soon as possible.