DEMO Operations Support
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Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 24.08.2017 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
For our client a well-known leader in personal systems and printing, we are looking for a DEMO Operations Support.
The role is meant to support the Demo program (aiming to send our client's products to end customers, for testing), throughout all the process steps.
Requirements:
- Fluent in English;
- Minimum 1 year of experience in operations;
- Structured thinking (for reporting, metrics, priorities, escalations);
- Customer oriented attitude;
- Ability to coordinate with multiple departments;
- Good communication skills;
- Ability to quickly build networking and maintain good relationships;
- Quickly adapt to change and interested in identifying improvement opportunities.
Responsibilities:
- Understands and prioritizes issues and follow up with impacted parties to ensure resolution;
- Point of escalation for both Partners and internal requesters for solving critical operational issues;
- Monitors e2e performance across all operational aspects: orders, deliveries, product pricing, payments, returns;
- Manages issues related to process and capability: pricing, product availability or, resources, forecast etc.
Job Code: 080617ALB
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