DEMO Operations Support

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Vezi toate job-urile DEMO Operations Support active pe Hipo.ro

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.08.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a DEMO Operations Support.
    The role is meant to support the Demo program (aiming to send our client's products to end customers, for testing), throughout all the process steps.

    Requirements:

    - Fluent in English;
    - Minimum 1 year of experience in operations;
    - Structured thinking (for reporting, metrics, priorities, escalations);
    - Customer oriented attitude;
    - Ability to coordinate with multiple departments;
    - Good communication skills;
    - Ability to quickly build networking and maintain good relationships;
    - Quickly adapt to change and interested in identifying improvement opportunities.

    Responsabilitati

    Responsibilities:

    - Understands and prioritizes issues and follow up with impacted parties to ensure resolution;
    - Point of escalation for both Partners and internal requesters for solving critical operational issues;
    - Monitors e2e performance across all operational aspects: orders, deliveries, product pricing, payments, returns;
    - Manages issues related to process and capability: pricing, product availability or, resources, forecast etc.

    Job Code: 080617ALB

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