Customer Support with Spanish
Acest job nu mai este activ!Vezi toate job-urile Allianz Partners active.Vezi toate job-urile Customer Support with Spanish active pe Hipo.roVezi toate job-urile in Asigurari - Intermedieri financiare active pe Hipo.ro |
Angajator: | Allianz Partners |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 08.07.2017 |
Remote work: | On-site |
Allianz Partners is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.
Cerinte
Proficient language (minimum Spanish B2) and communication skills
Medium English knowledge is nice to have
Flexibility
Pro-activity / problem solving
Service and customer orientation
Positive and friendly attitude
Patience
Stress resistance
Adaptation to corporate rules and standards
Personal organization skills
Team-player
Professional and efficient handling of customer requests by phone or e-mail
Checking the validity of issues or complaints and suggesting adequate solutions
Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved
Corresponding with customers in a friendly way ensuring a high customer satisfaction
Providing context specific information and advice to customers according to internal guidelines and policies
Tracking information and change of customer data in the relevant applications
Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team
Coordination with other departments from partner entities in Italy
Attentive and active participation in training courses offered by the company
Following instructions of the team leader or management of the company
What we offer:
Diverse and friendly team
Multi cultural working environment
Flexible working hours
Continuous training with native German experts
Multiple benefits
Personal development plans
Modern and spacious office facilities
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