Customer Support with Spanish

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Angajator: Allianz Partners
Domeniu:
  • Asigurari - Intermedieri financiare
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.07.2017
    Remote work: On-site
    Scurta descriere a companiei

    Allianz Partners is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.

    Cerinte

    Proficient language (minimum Spanish B2) and communication skills
    Medium English knowledge is nice to have
    Flexibility
    Pro-activity / problem solving
    Service and customer orientation
    Positive and friendly attitude
    Patience
    Stress resistance
    Adaptation to corporate rules and standards
    Personal organization skills
    Team-player

    Responsabilitati

     Professional and efficient handling of customer requests by phone or e-mail
    Checking the validity of issues or complaints and suggesting adequate solutions
    Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved
    Corresponding with customers in a friendly way ensuring a high customer satisfaction
    Providing context specific information and advice to customers according to internal guidelines and policies
    Tracking information and change of customer data in the relevant applications
    Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team
    Coordination with other departments from partner entities in Italy
    Attentive and active participation in training courses offered by the company
    Following instructions of the team leader or management of the company

    Alte informatii

    What we offer:
    Diverse and friendly team
    Multi cultural working environment
    Flexible working hours
    Continuous training with native German experts
    Multiple benefits
    Personal development plans
    Modern and spacious office facilities

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