Customer Support & Compliance with English

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Employer: confidential
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.02.2018
    Requirements

    -Excellent knowledge of English - both spoken and written - is a must
    -Any other foreign language will be a BIG advantage
    -Hard-working and positive
    -Excellent communication skills and able to build rapport with the customer
    -Experience from a similar call center role is desirable although specific in-house training will be given
    -Ability and desire to learn new skills and tasks
    -Able to work as part of a team contributing to the group's success
    -Listening and problem solving skills
    -Detail-oriented, organized, flexible
    -Open, adaptable and willing to work in shifts

    Responsibilities

    -Answer calls, live chats and emails
    -Research required information using available resources (Company's CRM)
    -Manage and resolve client complaints
    -Provide clients and prospects with product and service information
    -Enter new client information into system and update existing client information
    -Process orders, forms and applications
    -Identify and escalate priority issues
    -Route calls and chats to appropriate resource
    -Identify fraudulent transactions and cancel them from further processing
    -Ensure confidentiality of all information collected during investigation
    -Resolve customer issues within the scope of existing service level agreements