EMERSON - Internship, Customer Service Representative (6 months)
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We are looking for a positive, customer service oriented candidate, who will contribute to achieving our team’s goal to deliver best in class services to Emerson Climate Technologies customers in Europe.
- Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system;
- Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order;
- Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
- Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
- Develop a specific area of expertise;
- Organize and implement scanning of all orders and relevant documentation;
- Contacts with production units and marketing, quality, application engineering and logistics departments;
- Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site;
- Various administration tasks related to customer files.