Lending Administration Officer - Temporary 12 months

ING Bank Romania is part of ING Group, a global international financial institution, which offers banking services to over 38.4 million individual customers, companies or institutions in over 40 countries.
Founded in 1994, ING Bank Romania is the fourth bank in the top 10 local banks, according to assets, and the only bank with organic growth, without acquisitions of customer portfolios or other banks. ING Bank Romania is a universal bank with over 1.7 million customers in three business segments: individuals (retail), SMEs and Mid-Corporate companies and Wholesale Banking.
ING's mission is to empower people to stay a step ahead in life and in business.

Discover ING Bank

ING is a frontrunner in the transformation of banking and a company that puts technology at its heart.
At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Join us! Together we can build the next generation of digital banking!

What you bring to the team?

Economic studies;
Bank experience, prior experience in a related or similar position would be a plus;
Good knowledge of loan products;
Good knowledge of Microsoft Office;
Attention to detail and accuracy.

Mission

Continuously improve retail loan portfolio administration processes.

Your day-to-day

Process loan modifications and settings (partial and full reimbursements, modifications of payment due date, accelerations, extensions, interest and index changes etc.) to comply with documented instructions and regulations;
Capture loans and collaterals in bank’s core system for nonstandard cases;
Manage daily registration process for loan contracts to the Electronic Archive for Movable Assets;
Manage monthly reporting process to Central Credit Register;
Process payments, debit/return taxes and commissions, interest, penalties regarding loan contracts for isolated cases, according to instructions/own investigations;
Offer support to other departments and ING Offices regarding loan maintenance activity;
Manage clients requests regarding loan products, assigned in RITM application, complying with internal procedures and regulations;
Manage (investigate, reconcile and instruct corrections) atypical cases of registrations to Central Credit Risk, Electronic Archive for Movable Assets and Credit Bureau;
Keep informed about products, local regulatory requirements in respect of consumer products, procedures and services offered to customer at a certain time (continuous self-training);
Interact with the customers in a professional and polite manner.