Technical support with Dutch - vacancies in Bucharest, Romania

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.08.2017
    Remote work: On-site
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Requirements:
    * Proficiency in English and Dutch
    * Previous work experience of minimum 6 months in Outsourcing/Shared Service industry or back-office activities

    Responsibilities

    Requirements:
    * Proficiency in English and Dutch
    * Previous work experience of minimum 6 months in Outsourcing/Shared Service industry or back-office activities
    * 1 to 2 years of work experience would be an advantage
    * Customer service orientation and ability to work in a team
    * General technical/troubleshooting skills and a natural curiosity driven personality
    * Good interpersonal and communication skills
    * Experience with any home/consumer audio/video products would represent an advantage
    * Customer oriented approach that is capable to match the brand's reputation

    Job description:


    This role requires you to be part of a regional support team for an audio/video company offering support to customers from European countries.
    Responsibilities:
    * Process and offer answer to the customers' requests via e-mail, phone and chat
    * Provide technical assistance to customers for high-end products (from headphones, portable speakers to amplifiers, home theater systems and car audio systems)
    * Process E-commerce related requests such as tracking customer orders and complete the return orders process
    * Send the requests concerning the selling/marketing to the contact person assigned by the customer according to the agreed policies and procedures
    * While on the phone with a customer, log the situation and the details about it in Salesforce to generate a reference number for future use
    * Based on progress, capabilities and desires which are reflected in discussions with the Team Leader, it can be that some other reporting tasks are assigned
    * Use the provided sound insulated lab to test the old or new products for training purposes and in order to replicate our customer's situations when the need arises

    Other info

    Benefits:
    - Relocation package;
    - Opportunity to work in a young and dynamic environment;
    - Opportunities to grow in the organization;
    - Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc);
    - Opportunity to develop, learn constantly and build a successful career path;
    - Access to a variety of training programs (on different topics related to soft skills and hard skills

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