Network Engineer - Routing & Switching
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Responsibilities include the proactive and reactive support of the Oracle internal network. Majority of support focuses on Cisco routing & switching, Wireless Infrastructure, WAN Management and MPLS/BGP Enabled networks; strong background in these areas is required. Other areas of support include but are not limited to Riverbed WAN Accelerators, Cisco Prime WLAN Controllers and APs, Juniper Border and Transit routers, point to point WAN circuits, Routing protocols like OSPF and BGP, Switching technologies, Nexus Switches and New Generation Cisco ASR Routers. Knowledge in these areas are recommended. Good understanding of Switching & Routing protocols (Vlan, STP, OSPF, BGP, MPLS). Experience with network monitoring tools such as: SNMP, MRTG & HPOV, etc.
Record creation and maintenance of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Manage the network using network management tools, analyze network performance and discuss network enhancements with senior networking specialists. Analyze network performance to ensure adequate bandwidth for business needs. Recommend enhancements to the network infrastructure and enhance proactive network management tool set. Troubleshoot network problems on the global network through to resolution, occasionally with guidance from more experienced staff, depending on complexity. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices. Provide on-call support services as needed.
Soft Skill Requirements:
- Strong analytical and problem solving skills
- Mature and self-motivated professional with the ability to work in a fast-paced and constantly changing environment
- Available for off hours and weekend support as necessary
- A focus on customer service / satisfaction with strong interpersonal skills and responsiveness
- Ability to build strong working relationships and work within a global, remote workforce
- Ability to work in a pressured production environment while not compromising on the quality of the service provided
- Ability to drive process improvement to continually improve service and reduce costs
- Work from office location (not a remote position)
Mid-level position: Completes own role largely independently within defined policies and procedures. Three to five years relevant experience. Cisco/Juniper certification (Associate or Professional level) a plus.
Senior-level position: Job duties are varied and complex, needing independent judgment. Ability to own and complete tasks with minimal help. May have project lead role. Five or more years relevant work experience. Candidates with Cisco/Juniper certification (Professional level + in routing and switching or wireless) will be preferred.