Technical Support Engineer (French Speaking)

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Employer: Veeam Software
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.09.2017
    Short company description

    Veeam is the global leader in Intelligent Data Management for the Hyper-Available Enterprise. Veeam Hyper-Availability Platform is the most complete solution to help customers on the journey to automating data management and ensuring the Hyper-Availability of data. We have more than 300,000 customers worldwide, including 75 percent of the Fortune 500 and 58 percent of the Global 2000. Our customer satisfaction scores at 3.5X the industry average, the highest in the industry. Our global ecosystem includes 55,000 channel partners, and nearly 19,000 cloud and service providers. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries


    Veeam Software opened its operations in Romania in 2015. In almost 3 years, the team has grown to more than 400 professionals managing the end-to-end sales process, global and regional marketing activities and technical support.
    This is the second largest Sales and Marketing hub, with a technical component, for Veeam Software globally.

    You can visit the Veeam Software office in Romania here: http://pano.360concept.ro/permastore/adtb/veeam/


    Veeam is the best employer for those who love to win! Every day, we’re building a work place that’s not just amazing, it’s Veeamazing! We’re always learning something new, developing and making things happen.

    We’re striving for Greatness Every Day and we’re ALL IN going beyond availability.

    · At 36% growth a year, we are ready to grow faster than the industry average.

    · We believe that you can’t go wrong selling a product miles better than the rest.

    · The world’s tech leaders are working with us. How about you?


    We are always looking for talented, creative and motivated people to join our team.

    Bring your greatness to Veeam!

    Requirements

    -Fluent French (reading/writing/speaking), good English
    -Familiarity with at least some of the following areas:
    -Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
    -UNIX and/or Linux knowledge
    -Practical understanding of TCP/IP (OS, firewalls configuration)
    -Ability to quickly learn, understand and explain technical information
    -Ability and desire to take ownership of client issues through resolution
    -Excellent time management skills
    -Ability to work in a fast-paced environment

    Responsibilities

    -Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
    -Fortify client relationships focused on 100% customer satisfaction
    -Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
    -Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
    -Perform troubleshooting and analysis, including log file investigation