Technical Support Engineer (French Speaking)

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Employer: Veeam Software
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.09.2017
    Remote work: On-site
    Short company description

    At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

    We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

    Requirements

    -Fluent French (reading/writing/speaking), good English
    -Familiarity with at least some of the following areas:
    -Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
    -UNIX and/or Linux knowledge
    -Practical understanding of TCP/IP (OS, firewalls configuration)
    -Ability to quickly learn, understand and explain technical information
    -Ability and desire to take ownership of client issues through resolution
    -Excellent time management skills
    -Ability to work in a fast-paced environment

    Responsibilities

    -Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
    -Fortify client relationships focused on 100% customer satisfaction
    -Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
    -Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
    -Perform troubleshooting and analysis, including log file investigation

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