Customer Service Advisor with English in Suceava

Angajator: Capgemini
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Suceava
  • Actualizat la: 19.12.2018
    Scurta descriere a companiei

    With more than 200,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.A global leader in consulting, techology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieveinnovation and competitiveness.A deeply multicultural organzation, Capgemini has developed its own way of working, the Collaborative Business Center™, and draws on Rightshore®, its worldwide delivery model.

    Cerinte

    Requirements:
    Fluency in English,
    Excellent verbal and written communication skills,
    Professional telephone manner,
    Basic experience in MS Office, MS based applications,
    Basic technical support experience an advantage but not necessary,
    Flexible, well-motivated team player, ability to work under pressure,
    Available to work in shifts.

    Responsabilitati

    Main accountabilities:
    Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
    Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
    Proactive flagging incidents where no knowledge solution was found,
    Meeting or exceeding the level of Service when responding to all incoming incidents,
    Accurate and timely hand off to other resolving teams.

    Alte informatii

    Benefits:

     Attractive salary package;
     Meal tickets;
    Salary increase after 4 months;
     Private Health insurance (you can choose between a list of providers);
     Foreign language courses, trainings, certifications and tuition fees reimbursed by
    Capgemini;
     Other bonuses as per company policy;
     Significant development opportunities within the company.