Customer Service Advisor with English in Suceava

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

Requirements:
Fluency in English,
Excellent verbal and written communication skills,
Professional telephone manner,
Basic experience in MS Office, MS based applications,
Basic technical support experience an advantage but not necessary,
Flexible, well-motivated team player, ability to work under pressure,
Available to work in shifts.

Main accountabilities:
Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
Proactive flagging incidents where no knowledge solution was found,
Meeting or exceeding the level of Service when responding to all incoming incidents,
Accurate and timely hand off to other resolving teams.

Benefits:

 Attractive salary package;
 Meal tickets;
Salary increase after 4 months;
 Private Health insurance (you can choose between a list of providers);
 Foreign language courses, trainings, certifications and tuition fees reimbursed by
Capgemini;
 Other bonuses as per company policy;
 Significant development opportunities within the company.