RCSC Engineer

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Angajator: ZTE Services Romania
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 19.07.2017
    Remote work: On-site
    Scurta descriere a companiei

    ZTE este unul din liderii la nivel mondial in dezvoltarea, producerea si furnizarea solutiilor si echipamentelor de telecomunicatii avansate.

    Cerinte

    - Very good Italian and English (spoken & written);
    - Excellent written and verbal communication skills are required;
    - Experience in Network Supervision or other Telecom services is a plus;
    - Able to work independently and efficiently;
    - Ability to multi task with ease and professionalism;
    - Self motivated, detail-oriented and organized;
    - Available to work in 24x7 shift rosters.

    Responsabilitati

    - Be Front Office (FO) CSC for the ZTE European and North American Markets;
    - Be on duty for hotline service, including answering all incoming hotline calls from customers or inner user, handle with customer requests, network or equipment problems and consultations; make outbound calls for response, help on problems resolution and callback services;
    - Trace all requests and problems from support website, hotline and email box, register and trace them until final solution in order to meet SLA requirements;
    - Focus on customer satisfaction improvement, including tickets daily management and weekly analysis reporting; make callback service and monthly analysis reporting; send alerts with To-Be-Overdue, Overdue and No-Update-for-7-Days tickets information to relevant engineers, etc
    - Co-operate with GCSC (Global Customer Support Center), Customer Service Department to improve customer service performance together;

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