RCSC Engineer
Acest job nu mai este activ!Vezi toate job-urile ZTE Services Romania active.Vezi toate job-urile RCSC Engineer active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Telecomunicatii active pe Hipo.ro |
Angajator: | ZTE Services Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 19.07.2017 |
Remote work: | On-site |
ZTE este unul din liderii la nivel mondial in dezvoltarea, producerea si furnizarea solutiilor si echipamentelor de telecomunicatii avansate.
Cerinte
- Very good Italian and English (spoken & written);
- Excellent written and verbal communication skills are required;
- Experience in Network Supervision or other Telecom services is a plus;
- Able to work independently and efficiently;
- Ability to multi task with ease and professionalism;
- Self motivated, detail-oriented and organized;
- Available to work in 24x7 shift rosters.
- Be Front Office (FO) CSC for the ZTE European and North American Markets;
- Be on duty for hotline service, including answering all incoming hotline calls from customers or inner user, handle with customer requests, network or equipment problems and consultations; make outbound calls for response, help on problems resolution and callback services;
- Trace all requests and problems from support website, hotline and email box, register and trace them until final solution in order to meet SLA requirements;
- Focus on customer satisfaction improvement, including tickets daily management and weekly analysis reporting; make callback service and monthly analysis reporting; send alerts with To-Be-Overdue, Overdue and No-Update-for-7-Days tickets information to relevant engineers, etc
- Co-operate with GCSC (Global Customer Support Center), Customer Service Department to improve customer service performance together;
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