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Customer Advisor Agent with Dutch
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Employer: | UPA Solutions |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 22.08.2017 |
Remote work: | On-site |
UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro
- Travel industry and/or Call Centre experience (desirable)
- Experience working in a customer facing role (required)
- Fluency in spoken and written English and Dutch (required)
- Receive non-group enquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax;
- Research appropriate suppliers including the utilization of non-contracted suppliers (hotels) wherever appropriate;
- Contact suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation;
- Negotiate the best possible rates and conditions;
- Input data into systems and documentation as part of the Call Centre Advisor procedures and report on these as and when required
- Maintain and enhance good business relationships with agents, affiliates and suppliers
Benefits:
- Income salary;
- Performance bonuses;
- Medical insurance;
- The diversity of the projects;
- Multicultural working environment;
- Professional opportunities.
Work program: Monday to Friday 8 hours per day
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