Accout Manager with English and French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

His Industrial business is significantly larger than its nearest competitor in industrial thread, and also, his Crafts business is the number one player in the Americas textile crafts market and has operations in the UK.

Requirements :
- Advanced in English and French
- Good communication and convincing skills
- Capable of working in a competitive, demanding and time-critical environment
- Proven ability to follow up thoroughly and in detail
- Commercial sense and strongly customer oriented
- Problem solving and analytical ability

- Provide remote (mail, chat, phone) support on orders and bills.
- Provide remote (mail, chat, phone) basic textile advice to existing and potential Bronze customers in target country, based on Coats products and services;
- Preparation and processing of all related documents (purchase orders, invoices etc.) in SAP
- Perform customer management activities to existing and new Bronze customers in target country, i.e. master data, credit block/release, accurate lead time, shipping pick lists, invoice printer setting, etc.
- Qualify and convert sales leads for potential Bronze customers in target country; nurture leads
Initiate contact, begin dialogue, inspire interest and secure sale
- Collect customer information, understand their needs and requirements and update on SalesForce
- Handle customer complaints and escalate them as appropriate to the relevant Coats team
- Promote new / potential products or service to Bronze customers in target country

JobCode : 100517A