Technical Support Specialist

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Employer: Phi Partners
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.06.2017
    Remote work: On-site
    Short company description

    Phi Partners is a Capital Markets Technology consultancy, working in a specific context, providing specialist services with a niche focus. We are proud to work with more than 60 financial institutions, including some of the biggest and best known banking brands in the world.

    Our People

    Our people are project managers, business analysts, technical architects, developers, testers and support analysts – from recent technology or business graduates, to seasoned professionals with 25 years’ experience.

    Our Context

    We specialise in sell-side and buy-side trading technology. We work primarily with investment banks, but increasingly also with asset management firms and hedge funds. Our clients are IT managers or managers in Trading and Risk business departments who need our help defining, implementing or supporting their technology. Our expert consultants understand the financial products and the business processes that support them.

    Our Focus

    We specialise in specific vendor trading applications with a speciality in Valuation and Risk.

    Summit, Sophis, and Murex are the best-known Vendor technologies in this context – we know them inside out: how to configure them, customise them, integrate them, use them, support them. In fact, we know them so well that we have partnerships with the vendors and often provide our experts to the vendors themselves, for specific projects.

    Across and beyond these trading applications, we have particular expertise in quantative development – producing complex valuation and risk measures with bespoke pricing models, integrated with the client’s other technology.

    Our Services

    We provide individual experts to work under a client’s direction, or whole self-managing teams under the direction of one of our own senior experts. Our people provide services to support or change the client’s technology, or advise on technology choices.

    We support our clients with change projects relating to their evolving business requirements – for example introduction of new financial products or responding to new regulations. We regularly undertake change projects relating to a client’s changing technology landscape: anything from a multi-year projects for a greenfield trading system implementation, or development of a cross-asset bespoke valuation service, to building an individual interface or configuring a back office workflow. Migrations of data or business functionality between systems, and system upgrades are both core parts of our business.

    We also have a small product devlopment team: we offer a market-leading on-line data archiving solution for Summit, with plans for other specialised products in the pipeline.

    Our Company

    Phi was founded in 2004 and has since become a 200 people strong organization. We are growing, but we strive to retain our “small company” feel: we treat everyone as an individual and even the most junior employee at Phi knows the CEO!

    Our headquarters is in London, and we serve our clients globally - from our offices in the UK, France, Germany and Romania, as well as from client premises across Europe and beyond.

    Our Bucharest office (11, Dinu Vintila, Euro Tower, 13th Floor, 2nd District, 021101) was established in 2009 and is home to more than half our workforce running more than half of our business. Here you can find an energetic and dynamic delivery team offering speialist consultancy services across all roles and seniorities. We support clients all over Europe from our Bucharest offices, and there are also plenty of opportunities for our Bucharest team members to work overseas. The Phi Partners Operations functions are also based in Bucharest.

    Requirements

    • Basic understanding and hands on experience with major Internet protocols and languages: HTTP, HTML, Web Services, XML.
    • Data Migration (dump/load)
    • Database Administration – SQL, Oracle & Sybase
    • System Administration (Windows,Linux and Unix)
    • Good experience on Virtualise platform Vmware, Hpyer-V
    • Web server admin: Microsoft IIS, Apache, Tomcat
    • System administration & Monitoring
    • Scripting skills Shell/Command Line and SQL
    • Scheduling and cron jobs
    • Excel Skills - general look and feel stuff, excel tables, formula consistency, Cell referencing and limiting formula fills (use of $ in the formulas), data Validation (drop downs etc)
    • Excel Macros - Vlookup, match, index, error handling, conditional formatting, advanced filters, array formulas,
    • Excel VBA - cell based and sheet based formulas

    • BS/BA/B.Tech degree in Computer Science, Software Engineering, MIS or related field
    • Working business knowledge of consultancy processes, consultancy skills
    • Experience of system admin(Window/linux) and Database administration.
    • Strong troubleshooting skills in common web technologies, Javascript and HTML
    • Exceptional written and verbal communication skills
    • Ability to maintain a high level of customer service while managing multiple engagements
    • Background in support
    • Ability to speak fluently in English - Required

    Responsibilities

    • Perform problem determination with the users as well as conduct investigations for both basic and complex technical issues
    • Provide direct assistance and expertise to users, partners and internal teams as part of new and existing setup of Application infrastructure.
    • You will participate in User Acceptance Testing (UAT) for any development initiatives.
    • Provide industry leading ownership of all issues reported internally and externally. Follow-up closely on all issues that have been escalated in order to ensure efficient resolution of technical problems.
    • Ensure prompt communication with users on the status of their requests for support.
    • Coordinate efforts and collaborate with various internal departments (QA, Development, Technical Operations, etc.) to resolve Project issues.
    • Follow-up closely on all issues that have been escalated in order to ensure efficient resolution.
    • Maintain ownership of assigned user issues to completion and customer satisfaction. (full ownership to completion)
    • Direct involvement with the department Continued Improvement Program, by providing recommendations that will improve services as well as improve efficiencies in technical support. (Through Trend analysis, Customer experience, internal experience).
    • You possess excellent interpersonal and communication skills and can easily handle a high volume of work.
    • You are responsible, a solid team player, detail-oriented, and have a strong sense of urgency and accountability.
    • Welcome difficult problems and enjoy dealing with challenging customers/user and situations, in a fast paced environment.
    • Enjoy learning, are creative and strive to improve you skillsets and knowledge.
    • You are proficient with the MS Office suite with strong skills in Excel.
    • Willing to work flexible scheduled hours as required

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