HR Contact Center Agent

HR Contact Center Agent

Your Mission

The HR Contact Center Agent is responsible for managing the level 1 requests received by phone or email coming from employees and HR representatives of the entities served by the European HR SSC.

Your Role in a Nutshell

• Receives HR related requests (phone or email) from the employees and HR representatives of the clients;
• Registers the received request in the ERM system for future references;
• Analyses and classifies all the received requests in order toestablish who will manage them;
• Assists the clients with indications if needed for self-service options;
• Solves all the requests in his area of activity according to the agreed deadlines;
• Identifies and communicates the potential risks associated with his activity to the team leader or manager;
• If the requests can not be solved at Level 1, the requests will be escalated to Second Level.

A little about You

• Bachelor degree;
• Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
• Previous internships or volunteer experience would be a plus;
• Previous call center experience would be a plus.

We also value

• Excellent communication skills;
• Detail oriented and flexible;
• Dynamic and motivated;
• Strong customer service and listening skills.

Besides a career what else we offer

• Competitive remuneration based on qualifications and seniority;
• Yearly bonus per company policy;
• Discounts for retailers;
• Medical services and life insurance;
• Private pension contribution;
• A modern working environment: open, informal, fun atmosphere ;
• Continuous training and development programs.

Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.

For more Job Opportunities, please visit our website http://www.sgebs.com/career/