TECHNICAL ADVISER WITH ENGLISH

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Vezi toate job-urile WEBHELP Romania active.


Vezi toate job-urile TECHNICAL ADVISER WITH ENGLISH active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.08.2017
    Scurta descriere a companiei

    Webhelp est un leader mondial de l’expérience client et de l’externalisation des processus métier (BPO) spécialisé dans les interactions entre les entreprises et leurs clients - pour une expérience client convaincante dans tous les canaux. Une partie du portefeuille d'externalisation de Webhelp est en outre des services dans les domaines du traitement des paiements, de la distribution et du marketing.

    Plus de 35 000 collaborateurs sur plus de 100 sites dans 28 pays travaillent à l'amélioration permanente des relations avec la clientèle en appliquant des concepts omnidirectionnels basés sur la technologie et aidant ainsi les clients à accroître durablement leurs résultats. Les marques comme Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors, Valentino
    font confiance à Webhelp depuis des années et à travers les frontières géographiques

    Basée à Paris, la société a augmenté son chiffre d'affaires de plus de 250% au cours des 4 dernières années, en investissant dans ses employés, dans l’environnement de travail et en développant ses capacités analytiques et opérationnelles pour proposer une solution transformationnelle d’outsourcing répondant aux défis d’un monde omni-canal. Depuis mars 2016, l'investisseur financier KKR détient une participation dans Webhelp.

    Pour de plus amples informations, consulter le site www.webhelp.com.

    Cerinte

    Ideal candidate:

    English language (verbal and written proficiency);
    Customer oriented person;
    Excellent communication skills (active listening);
    Quick learner.

    Responsabilitati

    Challenges we offer:

    Answer inbound calls from customers and provide excellent customer service ;

    Provide solutions to technical issues and create brand engagement ;

    Perform administrative changes in our communication tools, based on information provided by the client.

    Alte informatii

    Advantages we offer:
    Integrate our team to enrich your personal experience and learn to master communication tools and take part in a great number of activities in English.

    Joining our team is not just a career, it is a personal challenge ! In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development opportunity (90% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at Webhelp University.

    Attractive salary packaging, including private health insurance and many other benefits.


    Who we are:

    Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

    From more than 100 sites in 28 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients operating models to generate financial advantage. We partner with some of the worlds most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
    Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

    Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.