Customer Service Representative

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Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.07.2017
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    Requirements:
    • Bachelor’s degree in technical field / business, preferably with customer service experience
    • Minimum 3 years of experience in customer service field/ logistics/sales support
    • Feel comfortable to work in a typical engineering environment with a group of highly professional technicians
    • Strong operational and commercial competence, analytical, planning and organizational skills
    • Full working knowledge with MS Office and Internet
    • Working with SAP or SAP ByD is an advantage
    • Good written and communication skills, both in Romanian and English
    • Capacity planning, organization
    • Results oriented
    • Customer service orientation

    Responsabilitati


    Responsabilities:

    • Act as a contact and provide support to all internal customers in the assigned: provide basic technical support regarding repairs and escalation of complex technical queries
    • Provide information about the status of repair and manage complaints
    • Ensure inbound transit is monitored and make sure that the tools arrive in due time in Regional Tools Service Centre
    • Act as a contact for external transport companies
    • Manage cycle and test counting as well as corrective & preventive measures for spare parts stock