Front Desk Receptionist

Spune da! la o nouă CARIERĂ la Hotelul Radisson București, un hotel de 5 stele, care face parte din Radisson Hotel Group! Simțiți-vă liber, fiți diferiți, îndrăzniți mai mult!

Radisson Blu Hotel & Residence este mereu în căutarea unor persoane noi care înțeleg rolul important pe care îl joacă în transmiterea promisiunii noastre de calitate și spirit de ospitalitate oaspeților și colegilor noștri. Radisson Blu Hotel & Residence oferă camere elegante și confortabile.

- Very good knowledge of English;
- Availability to work at night;
- Good computer skills;
- Good communication skills;
- Motivated;
- Positive attitude;

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS

• Is available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Changes room rates and guest rooms if approved by Service Manager
• Handles incoming guest room reservations
• Is aware, at all times, of current room status and room availability
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures
• Receives proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting and Service Manager
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies regarding the use of cash banks
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively
• Communicates open and closed dates, availability and condition of rooms to the Service Manager
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

Radisson BLU Hotels & Resorts, part of the Rezidor Hotel Group, is a first class full service hotel brand with key differentiators such as the 100% Guest Satisfaction Guarantee and the Yes I Can! spirit of service.
At the Rezidor Hotel Group we are always on the look-out for new people that understand the important role they play in delivering our promise of quality and hospitality spirit to our guests and colleagues.

You can find us allover the world, in every continent with over 330 hotels.