Travel Helpdesk Analyst

Employer: dcs plus
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.03.2018
    Short company description

    We strongly believe that a company`s greatest asset are the people. People and their natural ability to transform. Things and themselves.
    Since the beginning of our journey, dcs plus has been constantly transforming: one product led to other, one version upgraded to another, each new market acquired triggered change.
    To increase quality and meet expectations we have been growing our teams. New roles have been created, new people joined our team and new success stories are in progress.
    Today, we continue extending our crew and we are looking for professionals with high ambitions that share the same values we do.


    Fresh, smart, open-minded person;
    Minimum 6 months' experience in a travel agency or a similar position;
    Advanced level of English (speaking & writing - must);
    High capacity to understand technical systems, work flows & terms;
    Customer focus & solution oriented;
    Great communication skills;
    University degree (Informatics /Mathematics/Technical/Geography - nice to have);
    Minim 6 months' experience in software products analyses (nice to have);
    Real interested & passion for professional development in IT travel industry/services.


    Become an expert & a trusted adviser with regards to our travel tech solutions;
    Analyze the requests received and look for the best solutions to solve them based on the internal documentation & know-how;
    Follow the `root cause analysis` for every issue a customer is reporting and revert with an outcome in due time as per the agreed SLAs.
    Escalate complex requests & incidents that exceeds your level of competence to development team;
    Track&chase the issues you raised with the development team and keep the customer updated;
    Confirm with the customer if the proposed solution meets the expectations and solve the issues;
    Organize macro analysis of all incidents in terms of recurrence, impact, anticipating the scenarios that may occur and act in advance.

    Other info


    Opportunity for professional long term development in a young and dynamic environment;
    Continuous growth ensured by training & coaching programs & constant feedback sessions;
    Opportunity to work with a strong-growing company that continues to gain notoriety and expand in new markets;
    Open minded team of highly skilled colleagues;
    Relaxation dcs plus lounge where you can spend time with colleagues and friends – bar, cinema, chill out area, billiards, ping-pong, darts, food court in a modern style atmosphere;
    Healthy fruits & coffee on the house, medical insurance, weekly massage sessions, team events