LMS CONSULTANT - ULA GLOBAL SERVICES TEAM

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Oracle License Management Services (LMS) is a global organization that delivers non chargeable professional services to govern, manage and promote awareness of the proper use & distribution of Oracle solutions across the whole Oracle portfolio. LMS works in a transparent and consultative manner to educate equip and enable customers and partners on Oracle license management practices.

Role Overview:

The purpose of the LMS ULA Certification Program is to facilitate the fulfillment of the ULA contractual obligations and promote early discussions surrounding the ULA deployment and consumption.

Contacting the ULA global customers for declaring the installed and running programs at the end of the ULA deployment program and informing about the go-forward alternatives: renewal or certification.
As part of the certification process, perform deployment validation considering the contractual entitlement and customer’s architecture and/or measured usage.
As part of the renewal strategy, prepare and provide customers with a financial value analysis for emphasizing the benefits of the ULA and associated cost savings.

The LMS ULA Global Services Consultant will work in conjunction with the LMS Divisional Field teams and Sales Teams, as per defined LMS workflow process and procedures.

Competencies and Qualifications:
• Bachelor's degree in CS/CIS/MIS or Economic field is preferred
• Fluency in English is mandatory. Any additional language such as: French, Spanish, German, Italian, Portuguese or Dutch would be a plus
• Excellent verbal and written communication skills
• Call Center / Customer Service experience
• Excellent negotiation skills
• MS Excel & PowerPoint proficiency (pivot tables, v-look ups etc.)
• Experience interpreting licensing terms and conditions
• Solid analytical skills, great capacity to accurately render process and manage information from different sources.
• Basic knowledge on Project Management
• Detail-focused and highly organized
• Ability to prioritize tasks handle multiple projects simultaneously in a fast paced environment
• Ability to work both independently and in a team environment
• Basic IT Knowledge: Hardware & Software, Virtualization Technologies Partitioning, Clustering
• Availability for working in afternoon shifts (13.00 PM - 22.00 PM) if needed, for covering N. America division in the near future.
Recruiting Area: Bucharest
Amount of travel: 0%-25%

Responsibilities:

 Verifies the ULA deployment information for accuracy and reasonableness, considering contractual entitlement, initial license quantity estimations, as well as customer’s architecture.

 Works with the expert technical teams to perform spot-check measurement on some of the quantities reported by the customer. Measurement results will be compared against the deployment information.

 Issues the compliance analysis, presents findings and works with LMS Local teams and Sales teams to solve the un-compliance identified.

 Updates Oracle systems with the certified quantities.

 Develops and maintains a high level of expertise in Oracle’s license programs and licensing policies, in order to service the customers properly.

 Is actively collaborating with other LMS members as well as other Oracle organizations like: Contracts, Migrations, Support and Sales in order to achieve the LMS objectives.

 Is responsible for achieving team and individual objectives, as agreed with the direct Manager.

 Makes efficient use of available communication solutions (email, telephone, instant chat).

 Act as subject matter expert (SME) in the area of activity and deliverables produced.

 Acts as an expert analyst, fulfilling the tasks assigned in the agreed time lines and quality standards.

 Uses structured methodology and analytics to identify and solve problems.

 Is actively involved in the team’s process development by proposing solutions and suggestions meant to increase and/or improve results.

 Acknowledges and applies the policies, procedures and processes, as defined on Company / Line of Business / Department levels.

 Is responsible for informing the Manager / Team Coordinator in due time and accurate manner, after researching all available sources, of any critical problems or sensitive situations concerning Oracle customers as well as anything impacting team’s/department’s processes or objectives.