PROGRAM CONSULTANT - LICENSE MANAGEMENT SERVICES

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Responsibilities
• Designs processes and documentation for assigned Programs / Projects
• Rolls out Programs / Projects throughout the LMS organization, developing quality standardized deliverables
• Manage the administration and content quality of the LMS My Oracle Portal and supporting technologies.
• Design and execute the development of new LMS My Oracle Portal content
• Contribute to the development execution and maintenance LMS social media strategy and end user training and support
• Responsible for the development and creation of LMS communications including announcements, invitations, program guides, video collateral, customer and internal facing newsletters, web site content, presentations
• Manage updates to the global LMS external website and ensure the content reflects current LMS engagement model.
• Responsible for maintaining and managing existing Knowledge Management processes enabling the LMS organization to execute Customer/Partner engagements.

Organization
Oracle's Global License Management Services (LMS) is focused on promoting the management, governance, and awareness of the proper use and distribution of Oracle solutions. LMS offers a range of value-added services to address customers’ license management needs that are transparent and consultative, based on proven processes and expert licensing capability, contributing to License, Hardware and Support Sales revenue, through resolution of compliance findings and identification of upsell opportunities.
Role
Delivers implementation of programs in an assigned area with the objective to increase the capability and efficiency of the LMS organization.
LMS programs enable LMS to service the Oracle product stack, to standardize its services and to disseminate knowledge and practices throughout the organization resulting in an increase of LMS productivity and revenue contribution.
Scope
• Works with other Oracle LOB as supervised
• Works with LMS Field teams, LMS Shared Service Center, Sales and Customers / Partners as relevant
• Reports to functional manager

Accountabilities

• Enablement of LMS organization to execute its core services
• Maintain and develop portal and social networking technology skill levels
• Ensure consistency and quality in all My Oracle portal pages and LMS communications.
• Projects / Programs completion and communication
• Provision of management reporting
• Operating in line with Oracle’s processes/procedures
• Delivery of Projects / Programs that support LMS strategic objectives
• Personal development
• Support the LMS MyHelp knowledge and case management system.
Qualification
• University degree or equivalent combination of studies and experience
• Fluent English, other languages depending on region
• 3 to 5 years experience of web page design and maintenance
• Proficiency with Adobe Photoshop, Adobe Dreamweaver, HTML skills
• Proficiency with Microsoft PPT, word, Excel.
• Knowledge of Oracle portal platform (if possible)
Competencies
• Refer to Global LMS Key Competencies matrix
LMS Specific Skills
• Training Delivery