Triage Specialist (contractor role)
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Angajator: | Oracle |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 16.06.2017 |
Remote work: | On-site |
Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
The Triage Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Sales, and other groups across Oracle.
The Triage Specialists may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.
Key responsibilities:
- Follows a well-established criteria to identify the appropriate owners of the contract requests
- Checks for missing information according to a list of mandatory details to be included depending on the request type
- Proactively communicates with Sales on the status of his request, and any additional details he has to provide in order to move the requests further
- Addresses any gaps in the procedure with the appropriate departments
- Engages management or other support structures as needed to ensure roadblocks are addressed and solved in order to meet stakeholders’ expectations
- Takes initiative in adjusting the processes to best fit the stakeholders’ needs and benefit the overall cycle time
English Language at an advanced level is mandatory; any other european languages are a plus
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