IT Application Support Specialist

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Employer: Hunt Recruitment
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Beius
  • Oradea
  • Zalau
  • Updated at: 08.08.2017
    Remote work: On-site
    Short company description

    Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

    Requirements

    - University graduate level educational background or equivalent education along with large occupational experience in the related field OR Nonacademic education / background in the field with profound occupational experience, minimum 3-4 years of practical experience in the IT area.
    - English proficiency (written and spoken) is necessary - you need to provide technical support for our clients in English language. Other languages beside English are a plus.
    - Customer oriented and focused on problem resolution and SLA's,
    - Good knowledge and skills of Microsoft Office. Basic knowledge in operating with networking basic protocols, Proficient with PC hardware and software knowledge; Knowledge on Oil Exploration & Production software is a plus.
    - Team player who is self-motivated and can also work independently;
    - Solid communication and interaction skills
    - Knowledge on Oil Exploration & Production software is a plus.

    Responsibilities

    - Maintains IT Services according to defined SLAs + OLAs for allocated department specific services without guidance and monitoring for daily activity and for project activities, respecting the principles and rules in place:
    o Applies independently the knowledge from area of expertise in accordance with the business requirements;
    o Offer L2 support and assistance to clients answering their requests and questions. Solve problems related to the applications;
    o Proposes improvements to the applications;
    o Ensuring availability of all necessary application/service knowledge and documentation;
    o Gives guidance to junior business colleagues for applications use;
    o Follow documented processes and procedures for support request handling and case escalation;
    o Execute local/remote interventions and monitoring activities on the customer's equipment when necessary;
    o Ability to evaluate Network and Applications Performance, understanding of networking fundamentals and protocols (e.g. TCP/IP, dns, DHCP, http, .. ) as well as wireless networking. Understanding of Monitoring and Management Tools.
    - Very good interpersonal and teamwork skills.
    - Very good communication & presentation skills — deliver presentations, organize and drive meetings (on-site, video-conferences),
    - Ability to structure, draft and review technical documentation. write clear and concise documentation
    - Should be able to mentor junior member of the team. Should act as a role model. Support the identifications of training needs, develop training material.
    - Knowledge of IT Implementation Projects methodology, phases and deliverables, experience with custom IT development projects. Supports stakeholder management and communication. Supports business process.
    - Willingness to learn new things. Extremely flexible if workflow is changing. Ability to work under pressure and remain decisive. Accept advice and constructive feedback and applies them in a productive manner;
    - Respect and maintains the integrity and confidentiality of data and information during daily operations

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