Backline product support specialist

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Employer: Luxoft Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.06.2017
    Remote work: On-site
    Short company description

    About Luxoft
    Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
    ​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

    Requirements

    • Good debugging and root cause analysis skills, good English communication skills in both verbal and written
    • Good understanding of networking concepts (L2 switching, SNMP)
    • Understanding of scripting and automation technologies. Scripting skills required; any programming / scripting language experience is good
    • Customer oriented, ability to work with customers in a professional manner
    • Good communication in English, both speaking and writing

    Responsibilities

    As member of our Support team provide customers and end users with product and technical support by performing the following duties:
    • Respond incoming Service Requests from customers, Sales Engineers and Sales team via email and incident reporting tools
    • Diagnose, troubleshoot and debug using customer logs and tools
    • Reproduce the problems reported in the local lab and provide workarounds if any
    • Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
    • Advises management on product development issues arising from product problems identified through technical support calls with customers.
    • Handles customer problems that appear to arise from the use of the product.
    • Require working on shifts
    • Occasional on-site training and support for the customers

    Other info

    Key features:
    • Virtual & physical topology generation
    • Graphical resource utilization reports
    • Layer 1 switch automation
    • High availability and fault tolerant
    • Centralized repository of equipment& test case

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