Customer Service Advisor

Careers with British Council Romania
Be part of a dynamic, international organisation dedicated to making a positive impact on people’s lives.

The British Council is a unique organisation to work for. We have a commitment to integrity, creativity, mutuality, valuing people and professionalism. We encourage our staff to pursue personal and professional development via training, on-the-job-coaching and individual study.

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

Being Accountable
Working Together (Essential)
Connecting with Others (Essential)
Making it Happen (Essential)
Communication skills
Admin & Organizational skills
Communication
Computer Skills

1. Answering enquiries - delivering frontline, phone, e-mail to internal and external customers as per agreed standards.
2. Pro-actively cross-sell British Council services to enquirers
3. Promoting British Council services by participating in various events, education fairs and presentations and helping organize exams marketing activities (seminars for teachers, managing informational material).
4. Contribute to the implementation of library strategy/marketing plan/communication plan to ensure outputs are achieved and targets and standards are met as agreed with the Centre Manager (collection of Customers Suggestions, library tours, presentations of services).
5. Delivering registrations for Library, Exams, BritTeen workshops, seminars and handling the documents to be delivered to Library, Exams and TC customers (folders, receipts, forms, invoices, administrative documents).
6. Receiving and handling of British Council revenue in cash or by card. Ensuring the confidentiality, accuracy and safety of documents and transactions
7. Assisting the Exams Centre Manager in administering Cambridge English examinations with a focus on Computer Based exams and seminars for teachers (promote and cross-sell British Council Exams, relationship maintaining with current preparation centres, contacting new preparation centres, seminars promotion and registration, preparing & despatching of seminar materials);
8. Assist the Centre Exams Manager in the effort to increase awareness and sales of exams in the allocated region as well as test administration prior, during and after a session.
9. Customer Services and Child Protection Representative; Supporting the Bucharest team in implementing new strategies and procedures in Cluj, which match the British Council values and aspirations as an organization;
10. SAP responsibilities – parking and posting of local income, PO raising, daily reconciliations.
11. Coordination and implementation of local projects in which British Council Cluj is involved either as partner or organiser (e.g.: British Documentary).

All tasks will be carried out to the satisfaction of customers, in accordance with Quality Standards and board regulations and by deadline.

The application pack, including the role profile, is available on our website.
Please email us your application form and mention your name and the position you apply for in the subject line of the email. We do not accept CVs or other documents as valid for application. The deadline for submitting the application is 26 May 2017.