Transaction Processing Representative with French

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Vezi toate job-urile Transaction Processing Representative with French active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.02.2018
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

    The Transaction Processing Representative processes transactions for relevant business processes in various systems and tracking tools.

    Requirements:
    - Minimum 1 year of related professional experience;
    - Fluent or Upper Intermediate French and English language;
    - Good communication skills and customer oriented;
    - Written and verbal communication skills; manages internal communications and external/client communications with assistance;
    - Time management and administrative skills;
    - Good eye for detail, high degree of accuracy;
    - Strong analytical skills and excellent problem solving skills;
    - Team player with interpersonal skills.

    Responsabilitati

    Responsibilities:

    - Adhere to standard processes and tools;
    - Update and maintain various systems/tools per standard process documentation which may include:
    * Execute transactions;
    * With minimal direction, enter data and retrieve information from group specific system;
    * Audit own data entry for accuracy & make needed corrections;
    * Conduct data verification;
    - Respond to various requests for information, as needed;
    - Escalate to supervisor as appropriate;
    - File, archive and retrieve documents (paper-based and electronic) using filing standards;
    - Produce standard correspondence by following existing templates;
    - Adhere to client formatting and quality standards;
    - Ensure internal/external client satisfaction;
    - Seek first time quality through self-audit for accuracy, timeliness and completeness of work;
    - Demonstrate ability to execute solutions for level-appropriate issues;
    - Engage in issue resolution procedures and follow escalation processes;
    - Respond to information requests by searching, summarizing research results and compiling in requested format.

    Job Code: 310817IC