SERVICE DELIVERY LEAD, LOCATION: BUCHAREST

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Angajator: SalesConsulting
Domeniu:
  • Contabilitate Finante
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 10.08.2017
    Remote work: On-site
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    ― 5 years professional experience (minimum 3 years managerial experience);
    ― Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment;
    ― Advanced written and verbal communication skills in English (C1) and Spanish (nice to have) - manages internal and external/client communications with individuals at all levels;
    ― Demonstrated expertise in process area;
    ― Coaching/mentoring skills;
    ― Demonstrated issue management/problem solving skills;
    ― Discretion, professionalism, confidentiality and judgment;
    ― Strong customer service skills;
    ― Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
    ― Strong time management skills;
    ― Ability to develop/analyze/interpret data, rationale for alternative solutions to problems and take appropriate action;
    ― Ability & interest in training other team members;
    ― Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices;
    ― Ability to set and strive to achieve specific, measurable, and challenging goals;
    ― Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager;
    ― Ability to anticipate and identify emerging issues and act upon those that may affect areas of responsibility and affect other teams;
    ― Advanced knowledge of company standard software;
    ― Operations Management;
    ― Project Management;
    ― Cost Management;
    ― Operational Excellence;
    ― Service Performance Management and Metrics;
    ― Client Relationship Management.

    Responsabilitati

    – Manage effective client service relationship in one area of the business, by acting as main point of contact for senior client;
    – Interpret day-to-day business objectives and prepare/execute operational practices/work programs;
    – Ensuring proper execution of processes by team;
    – Review all incoming work for clarity and provide clear work directions;
    – Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
    – Make decisions about the day-to-day operation of the team, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines;
    – Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;
    – Perform and/or ensure completion of quality review check on outgoing work within immediate team to ensure quality, accuracy, and consistency;
    – Identify and assist with development of support materials for team use;
    – Prepare, analyze and interpret complex reports/information and formulate conclusions;
    – Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s);
    – Find improvement ideas based on Customer Satisfaction surveys.

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