Customer Care Wizard (ITALIAN or SPANISH or GERMAN) Craiova

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Employer: Brainspotting
Domain:
  • Customer Support - Client Service
  • Education - Training
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Craiova
  • Updated at: 21.06.2017
    Remote work: On-site
    Short company description

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Requirements

    Ability to speak fluently, clearly and concisely in ITALIAN or SPANISH or German (min B2/C1 level);
    Ability to speak fluently, clearly and concisely in ENGLISH (min B2/ C1 level);
    Previous customer support experience is an advantage;
    Excellent problem solving abilities;
    Ability to learn, seek knowledge and self-development;
    Enjoy working in a fast paced environment;
    Positive, enthusiastic and with a friendly attitude;
    Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsibilities

    Process all incoming phone calls from customers and manage all requests as necessary;
    Deal with customers’ email queries promptly and efficiently, in accordance with company procedures;
    Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers;
    Perform all duties in an efficient, professional and courteous manner at all times;
    Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures;
    Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.

    Other info

    You will have the opportunity to:
    -Work in a multinational company and an international environment;
    -Receive professional training;
    -Develop professionally within one of the biggest companies worldwide;
    -Improve your English and Italian language skills, by interacting with native speakers;
    -Join a young and friendly team.
    You can also send your CV at catalina.suciu[at]brainspotting.ro

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