Collection Support with French

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Vezi toate job-urile Collection Support with French active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.06.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a Collection Support with French language.

    Requirements:
    - First level university degree with a focus in business/economics recommended or equivalent experience;
    - Typically 2-4 years of experience;
    - Excellent English and French skills at advanced level;
    - Good written and verbal communication, negotiation and conflict resolution skills;
    - Basic accounting knowledge;
    - Good problem solving skills;
    - Familiarity with computers;
    - Basic prioritization skills;
    - Basic understanding of collection processes and financial concepts.

    Responsabilitati

    Responsibilities:

    - Follows standard collection strategies with shorter follow up and limited customer engagement;
    - May act as resolver on short-term, quick fix disputes;
    - Identify appropriate customer contacts to obtain payment or identify and resolve issues;
    - Follow up in a timely manner on aging items, customer requests or issues via phone, fax or email;
    - Document all collections activities in designated system/local files following standard commenting procedures;
    - Prioritize actions and workload to meet/exceed metrics with minimum supervision.

    Benefits:
    Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

    Job Code: 080517AB

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