Customer Support Specialist

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Employer: Playtika
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.06.2019
    Short company description

    Playtika is the world’s largest Social Casino games company. We captivate audiences with beautifully produced, highly immersive social games.

    Playtika was the first to introduce free-to-play casino-style games to social networks leveraging our social casino roots.

    Requirements

    SKILLS TO WIN:

    - All about the customer;
    - A balancer of time and prioritization;
    - Computer savvy, multi-tasker, operator of multiple applications and platforms at the same time;
    - The get-it-done type, creative, committed and wanting to constantly learn;
    - A social player, the team-mate to end all team-mates.

    Responsibilities

    HOW TO PLAY:

    - JEDI of customer service, comfortable being the point of contact between the company and its clients. Responding to customers' requests and presenting comprehensive information regarding the products and services offered by the company;
    - MASTER of troubleshooting and resolving technical difficulties;
    - KING of customer retention and managing complaints;
    - CAPTAIN of the team, committed to the team and common goals.

    Other info

    BONUS POINTS:

    If you have previous work experience in customer service or technical support;


    SLAM DUNK:

    - Flexibility to work in shifts;
    - English proficiency both written and spoken;
     

    PLAYTIKAN PERKS:

    - FUN:  4 game rooms (and we are not afraid to use them!);
    - FOOD: Snacks and refreshments always available;
    - FOR YOU:  Meal vouchers, Private pension & Healthcare package, Yearly & Quarterly bonus plan;