Customer Support Specialist

Employer: Playtika
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.02.2019
    Short company description

    Playtika is the world’s largest Social Casino games company. We captivate audiences with beautifully produced, highly immersive social games.

    Playtika was the first to introduce free-to-play casino-style games to social networks leveraging our social casino roots.

    Requirements

    Why are we here? To provide Customer Support for Social Media and Mobile gaming platforms

    Why are you here? Do you wish to join us on our path to success?


    HERE IS WHAT YOU NEED:
    - English proficiency both spoken and written;

    - Customer oriented;

    - Good time management skills to enable prioritization of workload;

    - Strong computer skills, the ability to operate multiple applications and platforms at a time;

    - Analytical thinking and multitasking skills;

    - Strong problem solving/troubleshooting skills;

    - Can-do personality, creative and committed to improve oneself and continuously learn;

    - Excellent social skills and a great teammate;

    - Availability to work in shifts;

    - Previous work experience in customer service or technical support is an advantage.

    Responsibilities

    Want to know what you will be doing?

    - Be the point of contact between the company and its clients, responding to customers' requests and presenting comprehensive information regarding the products and services offered by the company;

    - Troubleshooting and resolving technical difficulties; when required, bring up the issue to the proper department;

    - Working in morning, day and night shifts;

    - Assure customer retention and actively manage complaints;

    - Committing to the team results by accomplishing the given common tasks.

    Other info

    WE RISE TO THE CHALLENGE:
    You will team-up with an international company that is constantly growing, so you will grow your skills with us - through collaboration and exchange of knowledge with the best professionals of the industry working in our offices around the world.

    - Premium and fun work environment in central Bucharest (we have 4 game rooms and we are not afraid to use them!)

    - Positive environment and happy people (the training sessions, parties, cookies & other stuff are helping - for sure!)

    - Snacks and refreshments permanently at the your disposal.

    - Meal vouchers, Private pension & Healthcare package.

    - Yearly & Quarterly bonus plans

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.