Application Support Level 1 with English + German
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Employer: | IBM Client Innovation Center Central Eastern Europe (CEE) |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 28.07.2017 |
Remote work: | On-site |
IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.
Requirements
- Customer service/ support desk experience at least 1 year
- Basic knowledge of Unix and Windows,
- Basic database knowledge
- Collaboration with other support operations/organizations to prioritize and ensure problem resolution
- Logical thinking, problem solving skills
- Team work
- Excellent communication skills (both written and spoken)
- English language skills - mandatory (written and spoken)
- Work in 3 shifts: 7:00-16:00 / 9:00- 18:00 / 11:00-20:00 (includes 1h lunch break)
- On-call support during the weekend and possibly during the weeknights (on a rotation basis)
Nice to have:
- German language skills
- Java programming courses
- Provides level 1 support to clients and/or IBM client resolution teams including access management, driving surveys, supervising calls;
- collaboration with other support operations/ organizations to prioritize and ensure problem resolution;
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