Knowledge Editor Ad-Interim

Cegeka has preserved its family business spirit to this day. Cooperation, respect and development are our foundation. Development is crucial not only in technology, but also on an individual level. We believe that we can only grow if our employees do the same.

We are in a continuous dialogue about how to make that happen, whether it's about your personal development plan, a hangout party or a financial wellbeing session. Get ready for an informal and pragmatic style, that gives you plenty of space to express yourself while growing!

Job Mission

As Knowledge Editor, you will be thoroughly focused on knowledge overview activities, so that the information and experience is shared and utilized inside and outside the organization in a standard and appropriate manner.

How you are

• You are IT passionate and willing to learn the specifics of this industry and how the services are delivered
• You have a keen eye for details and understand the importance of knowledge sharing and knowledge management inside and outside the organization
• You are able to absorb and understand technical and non-technical information, to a required standard. Technical information however will be provided by technical colleagues.
• You are flexible and open-minded, being able to adapt to the changes that occur
• You have an analytical mind set, that helps you understand how processes function and their dynamics within delivering services
• You have good communication and presentation skills, which help you interact with all types of customers
• You are able to get consensus and collaboration across multiple areas
• You understand clients' needs and concerns and respond promptly and effectively to their needs

Nice to have

• 2 years experience in an IT Service environment
• Familiarisation of information systems, technology functions and applications in line with industry standards, as appropriate to the role
• Understanding of "shift-left" process and its benefits
• Ability to engage and influence on relevant issues at all levels both internally and customer facing
• Previous involvement in project-related activities
• Experience of reporting
• Establishing straight-forward, productive relationships

What you have to do

Review and Maintenance of the knowledgebase – including but not limited to the following activities:

• Manage the internal division working knowledge by collaborating with the division and Operations management teams
• Manage knowledge articles held within the service tooling in line with Company processes
• Provide standard reporting on a monthly basis

Knowledge innovation - including but not limited to the following activities:

• Maintain the knowledgebase as required by communicating and obtaining information from all parties involved
• Address questions and ask for feedback from stakeholders that are impacted by knowledge sharing and knowledge management changes or updates
• Work with the internal and external support teams, to encourage and develop their proactive involvement in the creation and update of knowledge articles
• Attend meetings with Operations and Management in order to be up-to-date when it comes to knowledge sharing and knowledge management activities
• Synthetize information and translate it into visual schemes, which can be access by all internal parties involved
• Share your knowledge and encourage others to adopt the same mind-set on this topic, offering them with your support and guidance
• Propose ways to optimize the way the knowledge is managed and shared internally and follow-up on your proposals

Other Knowledge Management-related activities - including but not limited to the following activities:

• Appropriate involvement in transitional activities (new and existing clients) as set out in the global processes
• Identify own development needs in line with business objectives
• Act in accordance with Cegeka’s Information Security Policies, and report any potential or actual security events or other security risks to the organisation

What we offer:

• Headquarters in the center of Bucharest (Victoriei Square)
• We leave you room to balance your work and private life - 22 days as annual vacation, plus 1 day added at every 3 years within the company
• Private medical subscription, you can choose from 2 providers
• Meal tickets
• Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
• Preferential rates to 7Card subscription
• Access to a modern library
• Preferential rates to dental clinic
• Guidance and support for different loans, from one of our partner, a financial broker company
• Massage within the company premises
• Team events (team-buildings, team hangouts, Christmas party, etc.)
• Relaxation room (foosball, darts, board games, X-box, etc.)