Salesforce Support Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Description:
Honeywell invents and manufactures technologies that address some of the world’s most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve homes, buildings, factories, utilities, vehicles and aircraft, and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

Bring your passion in our fast paced and professional Marcom Center of Excellence (CoE). The CoE provides multi-domain marketing communications support to Honeywell businesses across geographies, while driving strategic best practices.

If you feel that you can meet our requirements and would be interested in a career in Web Content Management services, we encourage you to submit your resume.

Are you curious about what this role implies?

• Initial point of contact for intake of all Portal issues
• Own SFDC issue queue for all portal issues
• Perform Triage and manage issue thru entire lifecycle thru resolution
• Resolve issue if within this person’s control
• Engage any required 3rd parties, groups, or individuals as needed to resolve issue
• Manage communication with end-user/customer
• Manage access and registration issues that arise for MyAero portal in addition to other bugs that could appear
• Provide access of order status, e-finding, Product Returns and Repair.
• User’s/Customer’s profile related queries.
• Assist the customer for registration related issue on the portal.
• Reset the password for customer.
• Provide assistance on Customer Pricing report
• Receive request from new customer to set up there SFDC and SAP account.
• Create the task for CMD team to create the account and once done my team inform back the customer.

Are you the type of professional we need in our organization? Then you should have:

BS/BA in a technical discipline or equivalent
Proven ability to design and optimize business processes and to integrate business processes across disparate systems
Minimum 1 year of Salesforce/Force.com platform experience
Client-ready written and oral communications skills
Salesforce1 and Lightning experience a plus