Customer Care Agent with Italian

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Employer: Allianz Worldwide Partners
Domain:
  • Others
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.09.2017
    Short company description

    Allianz Worldwide Partners (AWP) is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.

    Requirements

    - Flexibility
    - Pro-activity / problem solving
    - Service and customer orientation
    - Positive and friendly attitude
    - Patience
    - Stress resistance
    - Proficient language (minimum Italian B2) and communication skills
    - Medium English knowledge (nice to have)
    - Adaptation to corporate rules and standards
    - Personal organization skills
    - Team-player

    Responsibilities

    - Professional and efficient handling of customer requests by phone or e-mail
    - Checking the validity of issues or complaints and suggesting adequate solutions
    - Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved
    - Corresponding with customers in a friendly way ensuring a high customer satisfaction
    - Providing context specific information and advice to customers according to internal guidelines and policies
    - Tracking information and change of customer data in the relevant applications
    - Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team
    - Coordination with other departments from partner entities in Italy
    - Attentive and active participation in training courses offered by the company
    - Following instructions of the team leader or management of the company.

    Other info

    What we offer:

    - Diverse and friendly team
    - Multi cultural working environment
    - Flexible working hours
    - Continuous training with native German experts
    - Multiple benefits
    - Personal development plans
    - Modern and spacious office facilities