Service Desk Engineer

Angajator: SCC Services Romania
Domeniu:
  • Inginerie
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Bacau
  • Job la nivel national
    Actualizat la: 18.11.2017


    Ideal candidate:

    - Knowledge of hardware environments (PC)

    - Above average knowledge of Windows (Windows 7/Server 2008 and focus on Windows XP / Server 2003) and common problems solving skills

    - Knowledge of MS Office above average and skills to solve common problems

    - Above average knowledge of networking (LAN)

    - Customer-oriented attitude, good ability to relate through telephone and written communication

    - Strong communication skills and being able to integrate your efforts into a team work

    - Advanced French or English language skill – very good verbal and written skills

     

    Main responsibilities:

    - to provide technical support remotely consistent with established service agreement (SLA )

    - to analyze and resolve reported incidents within the competences set

    - to maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers

    - to monitor and report incidents and issues raised; suggest medium and long term solutions

    - to identify any particular customer requirement

    - to decide impact activities ( emergency or incident )

    - to update the records with the details of all actions taken and with new information obtained

    - to provide solutions by phone, email or remote connection to incidents and requests according the SLA’s